- We refund all full priced items
- Items must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe may be denied.
- Items must be returned in their original condition including tags, packaging etc.
- Once Tanjee has received your returned package, all returned items will be inspected before a refund or store credit is issued.
- Tanjee has the rights to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
- Please allow 2 business days for a refund to be processed from the date that the returned item is received by Tanjee. Please allow 5 business days during holiday periods. You will be notified once the transaction has been processed via the email address that the order was placed with. Refunds will be issued to the credit card, PayPal or AfterPay account that the payment had originally come from.
We recommend returning items through traceable mail, as Tanjee cannot issue a refund on items that are not received. We also recommend getting proof of purchase when posting.
Final sale items
All Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.
Due to our products frequently selling out, we cannot process an exchange for you. If you require a replacement size, colour or alternative item/s, you are required to place a new order.
Please e-mail firstname.lastname@example.org to receive our Returns Sheet via e-mail.